- Shipping & Delivery
- Returns & Replacements
- Ordering
Shipping & Delivery
Chrissy J Collections LLC makes every effort to ship out all orders when the money is fully received, we will ship within 24hr-48hr after receiving the order under normal circumstances. Order received over the weekend, long weekends and holidays may be delayed a bit beyond 24hr-48hr usual range. Please be reassured we will make every effort to get your order released for final delivery as soon as we possibly can.
Monday: 9:00am-4:00pm PST (USPS 3:00pm PST)
Tuesday: 9:00am-4:00pm PST (USPS 3:00pm PST)
Wednesday: 9:00am-4:00pm PST (USPS 3:00pm PST)
Thursday: 9:00am-4:00pm PST (USPS 3:00pm PST)
Friday: 9:00am-4:00pm PST (USPS 3:00pm PST)
Saturday: Closed
Sunday:Closed
Returns & Replacements
All returns must be processed within 7 days of receiving our delivery. Any item returned after 7 days will not be accepted. A receipt of shipping the return goods would serve as proof of the return date. All return shipping fees of sending the items back will NOT be refunded. If you paid for shipping and handling on the order, we will reimburse the shipping fee along with the merchandise cost. In case of a defected item, please email us a photo of the defect. You may find the contact info on the "Contact Us" page. We will refund you the full amount and also reimburse you for the shipping fees. All styles must be returned in their original packing and dozen forms. Please do not keep pieces for any reason, we will either resend merchandise desired or process the refund base on the original invoice upon confirmation of the return.
Ordering & Shipping
When placing your order, please ensure that your shipping address is correct. We are NOT responsible for incorrect addresses that do not get delivered properly. We are also NOT responsible for lost or stolen packages, please ensure that your delivery address is safe and secure and/or there is someone you trust at the destination when placing an order with us. Once delivery is confirmed with our carrier partners (UPS/USPS/FedEx/DHL) the package is out of our hands.